Aurora In Alaska / Aurora Guarantee
An honest call, and a guarantee.
Mother Nature makes the final call. You deserve an honest read before heading out, and a fair deal if the sky doesn't cooperate.
The weather call
On challenging nights we message you by about 3:00 PM Alaska time with what we're seeing.
Your options
Cancel for a full refund, reschedule, or go ahead without the guarantee.
Aurora Guarantee
On a Guaranteed Night with no aurora by eye or camera: a 50% refund or a rescheduled outing.
Standby Program
Book direct and request standby on any night in the seven days after your tour.
When it's cloudy
You decide, with the facts.
Before every night our guides compare forecast models, satellite views and live sky cameras. When conditions look very challenging, we tell you plainly and give you three choices:
- Cancel for a full refund.
- Reschedule to another night with viewing potential, subject to availability.
- Go ahead without the Aurora Guarantee, if the tour can operate safely.
We typically send the weather decision by 3:00 PM Alaska time; reply by 3:30 PM to cancel or reschedule. Away that afternoon? Tell us your preference ahead of time.
“We are so glad we didn't cancel on a night that predicted only a 10% chance of seeing the Lights.”
Sherrie S. · Viator review · Feb 2023
Book direct with Aurora In Alaska
Keep the possibilities open.
Pick a night
Any night in the seven days after your original tour. Sightings on your first night don't matter.
Text that day
Text us on the day you want to go. Each night has a new queue in the order texts arrive.
Wait for 8 PM
Standby is confirmed at or after 8:00 PM Alaska time, if seats remain. First confirmed outing free; each extra one $50 per person.
Standby depends on spare seats and isn't guaranteed or transferable. Private SkyChase™ is not included. Call or text (907) 931-4000.
The fine print, plainly
Guarantee questions.
What does the Aurora Guarantee cover?
On a Guaranteed Night, if no Northern Lights are seen by eye or camera, you choose a 50% refund or a rescheduled outing. A Guaranteed Night means we're confident about clear-sky windows we can reach. No one can promise the aurora will appear.
Who gets the guarantee?
Guests who book SkyChase or Private SkyChase directly with Aurora In Alaska, at aurorainak.com or by calling (907) 931-4000.
What happens on a cloudy day?
We typically send our weather decision by 3:00 PM Alaska time. If conditions look very challenging, we'll explain what we're seeing and give you three options: cancel for a full refund; reschedule to another night with viewing potential, subject to availability; or go ahead without the Aurora Guarantee, if the tour can operate safely. Reply by 3:30 PM to cancel or reschedule.
A forecast says there's only a small chance tonight. Should I cancel?
Sometimes the long shots pay off, and sometimes they don't. We'll tell you honestly what we see, and the choice is yours.
How does Standby work?
Book SkyChase directly and you can request standby for any night in the seven days after your tour, even if you already saw the lights. Text us on the day you want to go; standby is confirmed at or after 8:00 PM Alaska time if seats remain. Your first confirmed standby outing is free; each extra one is $50 per person. Standby depends on spare seats and isn't guaranteed or transferable. Private SkyChase isn't included.
Full details in our terms.
SkyChase™The guided Northern Lights chase from Fairbanks
Private SkyChase™Your own luxury Sprinter and photographer
Best time to goMonth by month, hour by hour
What to wearDress for an Interior Alaska night
Your photosPortraits under the aurora, includedFairbanks, Alaska · 64.8° N
Ready when the sky is.
Questions before you book? Call or text a real person at (907) 931-4000.