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Refund Policy

Updated: Apr 11

Refund Policy

All refunds, concerns, complaints and other must be discussed in writing. This ensuress no miscommunication on for either party and allows us to ensure any complaints can be corrected for future tours. Please email all of the above issues to

Our goal is to create the best possible tour for our guests and we know that not every tour is successful. We want to continue to improve our guests’ experience and do enjoy hearing what we have done correct and what we could improve upon. To allow us time to discuss with our team what caused any issues with a tour please allow us 72 hours to respond to your email. If you have not heard back by this time please call or text to ensure we received your email.

How do you determine if a night is an refundable night?

Due to the nature of the human eye, we do have to standardize how we evaluate a refundable night. Our guides are trained to spot even the faintest Auroras and use their cameras to help ensure proof of viewing is available to guests and staff. Any amount of aurora that is visible while out on the tour will determine if the trip will qualify for a refund. If the guide is unable to view the lights, by his eyes or camera, everyone will qualify for the Aurora Guarantee. The Aurora Guarantee is a 50% refund on the total trip.

If your night looks like it has a low viewing chance we will reach out the morning of your tour to give you three options. This ensures that you are given the most up to date information about your tour. Please remember forecasts are scientific predictions and not a schedule of events. Your three options on nights like this are a full refund, to reschedule or to risk it and try without our guarantee.

It is very rare to have an unsuccessful trip on guaranteed nights, but please understand that even with the best forecasting tools available the Auroras are a natural phenomenon. This means we do not have a switch to turn them on or off.  We do our absolute best to ensure every night is successful. This does sometimes mean waiting in one or two clear sky locations, or chasing the auroras. Each night means a different approach based off of weather patterns. For more insight into how we find good locations please view our blog on “How to determine if tonight is a good Aurora viewing night in Fairbanks Alaska.

*From time to time we do make special offers to guests. These offers do have a 30 day expiration date unless otherwise stated. Please understand that allow we love to treat our guests with special offers we do have to put a time expiration on them.

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