Refund Policy
Updated: Aug 21
Refund Policy
All refunds, concerns, complaints and other must be discussed in writing. This ensuress no miscommunication on for either party and allows us to ensure any complaints can be corrected for future tours. Please email all of the above issues to book@aurorainak.com
Our goal is to create the best possible tour for our guests and we know that not every tour is successful. We want to continue to improve our guests’ experience and do enjoy hearing what we have done correct and what we could improve upon. To allow us time to discuss with our team what caused any issues with a tour please allow us 72 hours to respond to your email. If you have not heard back by this time please call or text to ensure we received your email.